Navigating Sensitive Conversations in the Salon

It’s 2024, and there are always rumors swirling and conspiracy theories looming over our heads. If you’re like me, you’ve probably "got something to say."

BUT

I’d advise you to stay as aloof as possible, especially if you’re in the early stages of building a clientele. In fact, it’s probably best to make this a general rule. Listen, families are divided over this stuff, and the constant barrage of opinions and stories we hear makes it hard to keep quiet. Still, try to nod along, or agree/disagree in silence, or even change the topic. If a mother isn’t speaking to her own daughter over disagreements about politics, vaccines, the border, or whatever else is making headlines—how do you think it’s going to work out for you?

Even if you agree with someone, unless you’re 100% sure the coast is clear—meaning ALL parties in a 500-foot radius agree—you’ve got to be careful about sharing your views in an open environment. You might unintentionally offend someone who feels differently, and why take that risk? Let’s focus on making the exterior beautiful. The deeper stuff? Save that for a therapist, bestie, or maybe your client’s hubby.

Here’s the thing: you may have a client with the BEST hair, someone you LOVE working on. Now, imagine that client either overhears your views or disagrees with them while in your chair. You could risk losing them, and for what? Let business stay business, and leave the controversial stuff at the door. If you develop a real friendship with a client outside the salon, then, by all means, go for it. But in today’s climate, don’t underestimate the power of words. We’re living in sensitive times.

Until next time.

-Kim Allison 🫶🏽💕

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